Terms

About us

This site is operated by Simon Houlding Upholstery Ltd, Unit F, Stock Chase, Heybridge, Maldon, Essex CM9 4AA.

Using this site

The content here is for general information about our services. Quotes are given per piece after we have seen the work; nothing on this site is a binding offer or a fixed price.

Content & images

All text and imagery belongs to Simon Houlding Upholstery Ltd unless stated. Reviews are reproduced from the platforms on which they were published.

Terms of business

These are the terms on which we take on work. They are reproduced here in full because our invoices refer to them, and they apply to all upholstery, curtain-making, soft furnishing and related services provided by Simon Houlding Upholstery Ltd.

1. Definitions

Goods: all materials, fabrics, products or items supplied by the Supplier. Services: upholstery work, curtain production, installation, repair or related work. Order: the agreed quotation, work order or written confirmation of requested Services.

2. Quotations and orders

Quotations are valid for 30 days unless stated otherwise. An Order is only accepted once confirmed in writing by the Supplier. Changes requested after acceptance may incur additional charges and revised timeframes.

3. Pricing and payment

Prices exclude VAT unless stated otherwise. A 50% deposit may be required before work begins. The remaining balance is due upon completion or prior to delivery or installation. Account customers: 30-day payment terms from invoice date. Interim payments will be requested on long-term projects. Late payments may incur interest at 8% above the Bank of England base rate.

4. Materials and fabric

The Supplier may provide fabric or work with Client-supplied materials. When the Client provides materials, the Supplier accepts no liability for defects, performance or behaviour of the fabric. Variations in colour, texture or behaviour of materials are normal.

5. Specifications and measurements

The Client is responsible for the accuracy of measurements unless the Supplier undertakes a site visit. Additional charges apply if errors in Client measurements affect the outcome. Handmade and bespoke items may show natural variations.

6. Production and lead times

Lead times are estimates only. The Supplier is not liable for delays caused by supply chain issues or events beyond its control.

7. Delivery, access and installation

Delivery and installation dates are approximate. Risk transfers to the Client upon delivery or installation. The Client must ensure safe and adequate access to the installation site.

8. Warranty and defects

Workmanship is warranted for 5 years from completion. The warranty excludes normal wear and tear, misuse, fading, shrinking or damage by third parties. Defects must be reported within 7 days of delivery or installation.

9. Cancellations and postponements

Bespoke orders are non-cancellable once materials have been cut or work has started. Pre-start cancellations may incur charges. Postponements with less than 48 hours’ notice may incur fees.

10. Ownership and title

Ownership of Goods remains with the Supplier until full payment is received.

11. Liability

The Supplier’s total liability is limited to the price of the Goods and Services provided. The Supplier is not liable for loss of profits or consequential loss. Nothing in these Terms limits liability for death or personal injury caused by negligence.

12. Client responsibilities

The Client must prepare the site, ensure safe access, and remove existing fittings unless agreed otherwise.

13. Intellectual property

Designs and creative concepts remain the Supplier’s property unless otherwise agreed.

14. Force majeure

The Supplier is not liable for delays caused by circumstances beyond its control.

15. Governing law

These Terms are governed by the laws of England and Wales.

16. Amendments

The Supplier may update these Terms at any time. Changes do not affect existing confirmed Orders unless agreed.